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    Please contact us via e-mail: office@luloplanet.com if you wish to return the product .

    We will need the following information:

    Personal data: name, surname, address

    Data related to the product, that was bought Order number,name of the product, bill or invoice number, transaction date, date of discovering of the possible defect.

    Reason of the claim: description of the defect and circumstances in which the defect was discovered ( during usage / other)

    Please check terms and conditions of the service and learn more.