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    These general terms and conditions of sales are applied for purchasing products branded as „luloplanet” through e-commerce platform www.luloplanet.com,

    Definitions:

    luloplanet:  the brand  is owned by the company called  - luloplanet Kinga Wesoła with legal office at Brechta 9/2 Street, 03-472 in Warsaw, Poland, contact details: office@luloplanet.com, phone +48502311281. Direct sales are led in a form of pop-up shops during fair-trades in Europe. The orders are shipped from the warehouse located under the above mentioned address.

    Internet shop luloplanet: e-commerce website “luloplanet” offering for sale products branded as “luloplanet”

    Customer: natural legal person, corporate body or other party with purchasing rights purchasing Products at Internet shop luloplanet.

    Products: products offered for sale and published at Internet Shop luloplanet.

    Order: Customer`s statement leading to purchase with defined type of Product and its quantity among other aspects

    Cart: feature of luloplanet Internet shop that enables a Customer to modify its Order – a number of Products purchased, address, delivery and payment method or invoice data.

    • 1. General terms
    1. These general terms and conditions of sales are applied on purchasing Products at the Internet Shop luloplanet – the rules of Products` orders, the Products` delivery methods, the payment methods, the Customer`s rights and liabilities as well as the rules of agreement withdrawal and claims.
    2. These general terms and conditions of sales are regulations pursuant to the Polish Law art. 8 of Act on Rendering Electronic Services dated the 18th of July 2002.
    3. Using the Internet Shop luloplanet requires:
    4. acess to Internet and web browsers Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari with Java Script on.
    5. an acvite e-mail account
    6. The Customer is obliged to use the Internet Shop luloplanet with accordance to its purpose, for personal use only, and restrain from any activity that could disrupt the performance of luloplanet Internet shop. It`s strictly prohibited to provide and transmit any illegal messages, messages qualified as spam or commercial information among others.
    • 2.The Products

    1.The Products are sold featuring the characteristics described at the Internet Shop luloplanet and represent a simple invitation towards the Customer to place a purchase order  pursuant to the Polish Law - art. 71 of Civil Code.

    1. The Product prices are inclusive of VAT.
    2. The Product prices are exclusive of delivery costs that are subject to delivery method and the order value. The total price value is given in the Cart before processing of the purchase
    3. luloplanet reserves the right to amend the Product price and special offer conditions at any time, at its discretion, without being liable to provide any notice to luloplanet Internet Shop users. The price given at the moment of purchasing is applicable.
    4. The Product prices are applicable for shopping at the Internet Shop luloplanet only.
    • 3.Purchasing of the Product
    1. The orders at Internet Shop luloplanet can be placed electronically 24 hours a day, 7 days a week.
    2. The steps of complete Product purchase process are following:
    3. choose the Product and click “Add to Cart”
    4. choose the delivery method
    5. choose the payment method
    6. provide the address, e-mail address and phone number if applicable
    7. provide the invoice data if applicable
    8. click “Pay now”
    9. effectuate the payment.
    10. luloplanet reserves the right to limit the number of Products available for single order.
    11. Upon submission of the purchase order, the Customer agrees to these general terms and conditions as well as accepts to receive confirmation of the information concerning the order placed via email at the address specified during the purchase process.
    12. Proceeding with the purchase process by the Customer with accordance to these general conditions is acknowledged as a contractual offer on the Product chosen.
    13. Upon completing the purchasing process the Customer is notified via e-mail on his order status.
    14. The sale agreement is considered concluded upon completing the purchasing process by the Customer.
    15. Should the order not be processed by luloplanet due to Product out-of-stock, even if temporarily, luloplanet will notify the Customer in written and refund the sums potentially already paid by the Customer for the Product or offer an alternative Product.
    16. The Customer declares and guarantees that the information given to luloplanet during the purchasing process is correct and truthful. Should the data be incomplete or incorrect and cause delays in delivery or make delivery impossible, it`s out of responsibility of luloplanet. Any extra costs due to the incorrect or incomplete Customer data are the sole responsibility of the Customer.
    17. Promotional sales and offers time have limited time and number of products. The promotional Products orders are rotated and are subject to quantity and time limits.
    • 4.Delivery
    1. The Product is delivered to the address given by the Customer during the purchasing process.
    2. The Product may be collected by the Customer in Warsaw, after agreeing suitable time and date via e-mail: office@luloplanet.com , within 7 days since the date of purchase.
    3. Within Poland the Product is delivered by Polish Post with its respective tracking number, luloplanet reserves the right to choose and change the carrier/shipper.
    4. Outside Poland the Product is also delivered by Polish Post with its respective tracking number. luloplanet reserves the right to choose and change the carrier/shipper.
    5. The tracking number can be checked here: http://emonitoring.poczta-polska.pl/?lang=en
    6. The delivery timeframes are specified for every Product. luloplanet will take any necessary measures to comply with the delivery timeframes published on the Internet Shop luloplanet and in any case, to deliver within 30 (thirty) days from the day after the order was transmitted by the Customer. The delivery timeframes start with the payment entry date.
    • 5.Payment Methods
    1. The payment of the price for the Product purchased through the Internet Shop shall be made immediately.  Payment can be issued with:
    2. Bank transfer outside of shop luloplanet system:
    • Recipient: Kinga Wesola
      Bank name Bank Millenium S.A.
      IBAN PL75116022020000000068808538
      SWIFT BIGBPLPW   
    3.Paypal payment via our secured e-shop system.
    • 6.Withdrawal right
    1. The Customer being a Consumer can exercise the right of withdrawal from any agreement stipulated according to these general sales conditions, without any penalty, within 14 (fourteen) working days from the date he receives the ordered Product, for any reason and without being liable to provide any explanation in this regard.
    2. To exercise the right to withdraw, the Consumer must send a withdrawal request enclosed to the package received to luloplanet within the indicated deadline to Marcin Wesoły luloplanet at Brechta 9/2 street, 03-472 Warsaw, Poland or via e-mail at office@luloplanet.com. .
    3. In order for the right of withdrawal to be valid, the Products shall be submitted or in any case delivered to luloplanet in its full integrity (without any sign of wearing, abrasion, dent, scratch, deformation, etc.), complete with all their parts and accessories, accompanied by instructions/ notes/ enclosed manuals, original packaging and wrapping and the warranty certificate, if present.
    4. Should any of mentioned in point 3 be lacking, the Consumer will lose the right to be refunded for the amounts paid. In view of the above, the Product should be packed to preserve integrity and to protect the product during transport, also against writing or labels.
    5. If the check of the returned Products gives a positive outcome and the right of withdrawal has been duly exercised by the Consumer according to the foreseen terms and methods, luloplanet will refund the full amount of the price paid to purchase the Products to the Consumer as soon as possible and in any case, within 14 (fourteen) days from receiving the returned Product.
    • 7.Claims
    1. luloplanet is liable to the Customer being a Consumer with accordance to Polish Law art. 22 Civil Code with Act on specific terms and conditions of consumer sale and amendments to the Civil Code for the unconformity of the Product with contract.  
    2. The Customer mentioned above in point. 1 can exercise the right of claim in the timeframes of 2 months from finding the unconformity of the Product.
    3. luloplanet shall reply to the claim within 14 days from receiving the claim.
    4. luloplanet is liable to the Customer not being a Consumer with accordance to the Civil Code.
    5. To exercise the right of claim, the Customer must send a claim request enclosed to the package received to luloplanet within the indicated deadline to Brechta 9/2 Street, 03-472 in Warsaw, Poland or via e-mail at office@luloplanet.com  .
    • 8. Non-compliance of e-services
    1. luloplanet declares to do its utmost to provide the best standard of the Internet Shop luloplanet performance according to technical knowledge and to fix any on non-compliances of e-services.
    2. A Customer shall notify luloplanet on any non-compliances of e-services.
    3. Notification mentioned above shall be addressed to office@luloplanet.com .
    4. luloplanet shall reply to the Customer within 14 days from receiving the notification on non-compliance of e-services.
    • 9.Final provisions
    1. luloplanet declares to do its utmost to provide the best standard of the Internet Shop luloplanet however it reserves the right to suspend temporarily the website performance especially due to its maintenance works.
    2. luloplanet declares that customer computer settings may cause discrepancy between the Product visualisation and the actual Product features.
    3. In matters not covered with these general terms and conditions of sales Polish law is valid and effective, especially Civil Code with Act on specific terms and conditions of consumer sale and amendments to the Civil Code.
    4. The given Product names are only used for identification purpose and may be legally protected by intellectual property. The Website contents cannot be reproduced, whether in whole or in part, transferred with electronic or traditional means, modified or used at any title, without the previous written approval of luloplanet.
    5. Any controversy will be exclusively devolved to the Court of luloplanet legal office district.
    6. luloplanet reserves the right to amend these general terms and conditions of sales at any time, at its discretion, without being liable to provide any notice to Internet Shop luloplanet users. Any amendments will be effective on the date stipuladed by luloplanet, no shorter than 7 days from the  publication date.